jitase Privacy Policy

1 Introduction

jitase is a trusted online casino and betting platform in Bangladesh. We treat the privacy of our users with the utmost importance. This privacy policy ("Policy") describes how jitase collects, processes, stores, and protects the personal information of users of our website jitase.cam and all related services ("Platform").

By using our platform to create an account, conduct transactions, or use any service, you will be considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please contact us directly.

jitase always operates on the principle of transparency. We believe our users have the right to always know where, how, and why their information is being used. This policy provides clear and detailed answers to all of those questions.

2 Information Collection

jitase collects two types of information — what the user provides directly ("Directly Provided Information") and what is collected automatically while using the platform ("Automatically Collected Information").

2.1 Directly Provided Information

When you register on our platform or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile phone number
• Payment-related information (bKash, Nagad, Rocket account numbers or bank account details)
• Identity verification documents (such as a national ID card or passport — only when required)
• User preferences and settings

2.2 Automatically Collected Information

The following information may be collected automatically while using our platform:

• IP address and device identification information
• Browser type and operating system
• Log data related to pages visited, time, and date
• Referral URL (where you came from before reaching our site)
• Information collected through cookies and similar tracking technologies
• User behavior and navigation patterns on the platform

3 Use of Information

jitase uses collected information only for lawful and specific purposes. We never use your information unnecessarily or without authorization.

3.1 For Service Delivery

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP benefits
• Customer service and technical support
• Sending important account-related notifications

3.2 For Security and Compliance

• Fraud and scam prevention
• Age verification (confirming 21 years of age or older)
• Compliance with anti-money laundering regulations
• Ensuring responsible gaming
• Protecting the security and integrity of the platform

3.3 For Development and Analysis

• Analyzing and improving platform performance
• Improving user experience
• Identifying and resolving technical issues
• Providing personalized services and recommendations

4 Information Storage and Protection

jitase gives the highest priority to protecting your personal information. We apply industry-standard security measures to prevent unauthorized access, damage, or disclosure.

4.1 Technical Security Measures

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption
• Database Encryption: Stored sensitive information is kept in encrypted form
• Firewall Protection: Modern firewall systems block unauthorized access
• Two-Factor Authentication: An additional layer of security to protect your account
• Regular Security Audits: Periodic audits are conducted to identify system vulnerabilities

4.2 Data Retention Period

We retain your personal information for as long as your account remains active or as needed to provide services. Some information may be retained for an extended period due to legal, regulatory, or business requirements. Even after an account is closed, financial transaction records are retained for a specified period in accordance with applicable law.

5 Sharing Information with Third Parties

jitase does not sell your personal information or transfer it to third parties for commercial purposes. However, certain information may be shared in the following limited circumstances:

5.1 With Payment Processors

To complete financial transactions, we share necessary transaction information with bKash, Nagad, Rocket, and bank transfer services. These organizations are governed by their own privacy policies.

5.2 With Game Software Providers

Minimum necessary information may be shared with software providers such as Pragmatic Play, Spribe, PG Soft, and JILI to ensure smooth operation of game services.

5.3 With Legal Authorities

In cases of court orders, legal obligations, or fraud investigations, necessary information may be provided to the relevant authorities. In such cases, jitase always endeavors to protect the best interests of the user.

5.4 With Service Support Providers

Trusted third-party service providers for technical infrastructure, data analysis, customer service, and security auditing may have limited access to information. These providers operate under strict confidentiality agreements.

6 Cookies and Tracking Technologies

jitase uses cookies and similar tracking technologies to improve our platform's performance and personalize your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform (login sessions, security tokens)
• Functional Cookies: For remembering your preferences and settings (language, theme)
• Analytics Cookies: For understanding and improving platform usage
• Performance Cookies: For monitoring site speed and performance

6.2 Cookie Control

You can control your preference to accept or reject cookies through your browser settings. However, disabling essential cookies may cause some core platform functions to not work properly.

7 Your Rights

As a jitase user, you have several important rights over your personal information. We respect these rights and provide full support in exercising them.

7.1 Right of Access

You have the right to know what information we hold about you. You can contact us at any time to request a copy of your information.

7.2 Correction

If any of your information is incorrect or incomplete, you have the right to correct it through your account settings or with the help of our support team.

7.3 Deletion Request

In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations, ongoing disputes, or other legitimate reasons.

7.4 Objection to Processing

You have the right to object to certain uses of your personal information, particularly for marketing purposes.

7.5 Data Portability

You have the right to receive your information in a structured, common, and machine-readable format.

To exercise any of the above rights, contact our support team directly. We will respond to your request within a reasonable time.

8 Children's Privacy

jitase provides services only to those aged 21 or older. We do not knowingly collect any personal information from minors.

We have age verification measures in place during the registration process. If we have information that a minor has created an account on our platform, we will immediately close that account and delete the collected information.

If, as a parent or legal guardian, you believe your child has provided information on our platform, please contact us immediately.

9 Changes to This Policy

jitase reserves the right to update or change this privacy policy from time to time. If there are significant changes to the policy, we will:

• Publish the updated policy with a new date on this page
• Send a notification of changes to your registered email
• Notify you of important changes when you log in to the platform

Continued use of the platform after the updated policy is published will be considered as your agreement to the terms of the new policy. We therefore recommend visiting this page regularly.

10 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali support available directly on our platform

Our privacy team generally tries to respond to user requests as quickly as possible. Your privacy is very important to us and we are always here for you.

For more information, also read our Terms and Conditions and Responsible Gaming pages.