Frequently Asked Questions
jitase FAQ — All Your Questions Answered Here
Complete answers to the most common questions from players in Bangladesh — covering accounts, deposits and withdrawals, games, bonuses, and responsible gaming.
Welcome to jitase. This FAQ page is made for players in Bangladesh, where you will find detailed information on everything from opening an account and depositing with bKash, to claiming the welcome bonus, cricket betting, and responsible gaming. Every answer is straightforward and reliable. If you cannot find the answer you need, our 24/7 live chat support is always here for you.
ACCOUNT & REGISTRATION
Account and Registration
To open an account at jitase, you need an active mobile number, a valid email address, and you must be at least 21 years old. You can easily create an account by entering your name, mobile number, and password in the registration form. Registration is possible from anywhere in Bangladesh, on mobile or computer.
No, according to jitase rules each person may create only one account. Attempting to open multiple accounts may result in those accounts being closed and bonuses being cancelled. Register one account with your own details and play responsibly.
If you forget your password, use the "Forgot Password" option on the jitase Login page — recovery instructions will be sent to your registered mobile number or email. After repeated failed attempts your account may be temporarily locked; in that case, contact 24/7 live chat support.
After registration, some details such as your email address or password can be changed. However, to change core identity information such as your name, you will need to contact our support team and complete the required verification. That is why it is important to register with accurate information from the start.
Yes, jitase is fully mobile-friendly. You can play easily from a browser on Android or iPhone — no separate app download is needed. The site works well on any screen size and all features are available on mobile.
DEPOSITS & WITHDRAWALS
Deposits and Withdrawals
Deposits to jitase from bKash are usually instant — in most cases the funds are added to your account within a few minutes. Bank transfers may take slightly longer. The minimum deposit amount is ৳500 by any method.
Yes, both Nagad and Rocket are supported payment methods at jitase. Bank transfer is also accepted. The minimum deposit amount is the same for all methods — ৳500. Choose whichever method is most convenient for you.
Withdrawals at jitase are generally processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳800. You can withdraw directly to bKash, Nagad, or Rocket. Account verification must be completed before your first withdrawal.
jitase does not generally charge extra fees on deposits or withdrawals. However, bKash or Nagad may have their own transaction charges, which are set by the mobile banking operator. For any questions about fees, contact our live chat support.
If you have not received funds 2 hours after submitting a withdrawal request, first check your payment app (bKash/Nagad). If the issue persists, contact jitase live chat with your transaction ID and amount — the support team will resolve it quickly.
GAMES & GAMEPLAY
Games and How to Play
You can bet on BPL (Bangladesh Premier League) matches in the cricket section of jitase. Before a match starts, you can place bets on various markets including match winner, toss, and top run scorer. In live betting, odds change while the match is in progress. Check the odds carefully before placing a bet.
RTP (Return to Player) is the theoretical long-term average return of a game — for example, a 96% RTP means that for every ৳100 wagered, the expected average return is ৳96. However, this is an average across billions of spins, so results in any single session can differ. At jitase you will only find games with confirmed fair play.
The slots section of jitase includes many popular games such as PG Soft's Fortune Tiger, Fortune Rabbit, and Mahjong Ways; Pragmatic Play's Gates of Olympus and Sweet Bonanza; JILI's Fortune Gems and Super Ace; and many more. You can also play Spribe's Aviator crash game. New games are added regularly.
Yes, jitase's live casino games are fully supported in mobile browsers. A stable internet connection is needed to play with a live dealer in real time. Live table games from Evolution Gaming and Ezugi can be enjoyed from any device.
Yes, you can bet on T20 World Cup, IPL, and other international cricket tournaments in the cricket section of jitase. Betting options are available across various markets including match winner, series result, and top wicket taker. Full betting options are also available for Bangladesh Tigers matches.
BONUSES & PROMOTIONS
Bonuses and Promotions
New accounts at jitase receive a 200% bonus on the first deposit, up to ৳5,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus for a total balance of ৳3,000. Or deposit ৳6,000 to receive the maximum ৳5,000 bonus for a total of ৳11,000. A 25x wagering requirement must be met to use the bonus.
A 25x wagering requirement means you must wager 25 times the bonus amount before you can withdraw it. For example, if you receive a ৳2,000 bonus, you need to complete a total of ৳50,000 in bets. Winnings from the bonus can only be withdrawn after the wagering is complete. Read the terms and conditions for full details.
By playing regularly at jitase, you can move up VIP levels automatically. There are five levels: Bronze (up to 0.2% weekly cashback), Silver (0.4%), Gold (0.6%), Platinum (0.8%), and Diamond (1.0%). Higher levels come with more benefits and priority support.
The eligible games for each bonus are listed separately in each promotion's terms. Generally, bonuses can be used in full on slots games; live casino or sports betting may have partial or conditional eligibility. Check the terms and conditions for the specific bonus you want to use.
Each week, a set percentage of your net losses is returned as cashback based on your VIP level. The cashback rate increases gradually from Bronze to Diamond level. Cashback is generally credited to your account every Monday — contact support for more details.
SAFETY & RESPONSIBLE GAMING
Security and Responsible Gaming
jitase uses SSL encryption technology to keep all transactions and personal information secure. Your data is not shared with third parties. Read the privacy policy for more details on the site's security and privacy practices.
jitase is only for players aged 21 and above. You will need to confirm your age during account registration. If an underage account is identified, it will be closed immediately. Age verification is an important step for responsible gaming.
jitase takes responsible gaming very seriously. If you feel your gaming habits are getting out of control, visit our responsible gaming page. Contact the support team for the self-exclusion option — your account can be restricted for a set period or permanently.
When self-exclusion is activated, any eligible balance in your account can be withdrawn, but the bonus balance may be cancelled. The most important thing is your wellbeing — mental health matters far more than financial loss. Contact support for the full terms of self-exclusion.
Yes, jitase only offers games from reputable providers such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, and Ezugi, who use independent audit firms to ensure the fairness of their games. jitase is committed to protecting players' interests as a safe and reliable platform.
The jitase support team is available 24 hours a day, 7 days a week to help you in Bengali. Instant assistance is available through live chat. To contact us by email, write to [email protected]. Do not hesitate to contact support with any issue or question.
Still have questions? Contact Support
Our 24/7 Bengali support team is ready to help with any question right away. Join live chat or log in to jitase directly to get started.
SUPPORT CHANNELS
Contact Channels
24/7 Live Chat
For the fastest help, speak with our Bengali-speaking support agent on live chat — at any time of day.
Email Support
For detailed questions or complaints, email us at [email protected]. We will reply as soon as possible.